New Generation Leadership For GBS

Introduction

“Leadership is about making others better as a result of your presence and making sure that impact lasts in your absence.” – Sheryl Sandberg

The workforce of today is diverse, fast-changing, and driven by new expectations of leadership. Leaders must move beyond traditional command-and-control approaches and build cultures grounded in self-awareness, psychological safety, and meaningful engagement.

This program equips leaders with practical strategies to strengthen self-awareness, support employee wellness, drive engagement through communication, and establish leadership routines that deliver long-term impact. With role plays, peer feedback, and action planning, participants will leave ready to lead with purpose and resilience in the modern workplace.

Learning Outcomes

After this training workshop, participants will be able to:

• Build personal self-awareness and adapt leadership behaviors to workforce needs.
• Recognize and address stress, burnout, and early signs of disengagement.
• Create psychological safety and supportive team environments.
• Communicate effectively through fast, constructive feedback and two-way engagement.
• Develop sustainable leadership routines that energize teams and reinforce purpose.

Key Content

Module 1: Leading with Self-Awareness and Understanding Today’s Workforce

• Building personal self-awareness as a foundation for leadership
• Understanding generational differences in the workplace
• Shaping leadership behaviors to meet new workforce expectations
• Key Activity: Self-reflection exercise – “Leadership Mirror”

Module 2: Employee Wellness and Psychological Safety

• Recognizing burnout, stress, and early signs of depression
• Having safe and supportive conversations with employees
• Creating psychological safety and trust in teams
• Key Activity: Role-play simulation

Module 3: Driving Engagement through Communication and Feedback

• Importance of responding to & anticipating questions and enabling two-way communication
• Providing fast and constructive feedback
• Enabling engagement through peer learning and positive team interactions
• Key Activity: Peer feedback circle: Practice giving and receiving fast feedback in a structured format to promote openness and learning.

Module 4: Building Routines and Action Planning for Leadership Success

• Creating meaningful leadership routines that support team energy and performance
• Leveraging digital platforms for engagement and learning
• Leading with purpose: being comfortable with the “WHY”
• Key Activity: Action planning workshop on Leadership Routine Blueprint

Target Audience

• Team leader and managers managing diverse, multi-generational teams
• People leaders responsible for employee wellness and engagement
• High-potential individual contributors on the succession plan for leadership roles

Methodology

Interactive lectures, presentations, discussions & case studies.