Online Termination Options
- Live Chat (Maya): Available on the unifi website or MyUnifi app.
- Email: Send your request to help@tm.com.my.
- Social Media: Reach out via Facebook (weareunifi) or X (@unifi).
- Notice Period: A 30-day notice is required to initiate the termination process.
within 30 days your acc still active can using wifi.
- Verification: A TM representative will contact you within 7 days to verify the request.
- Final Bill: You will receive a pre-final bill. The process completes 30 days after the notice is submitted and the balance is settled.
- Penalty: Termination within the 24-month contract period will incur early termination charges.
- Devices: Generally, you do not need to return the router or other equipment.
Indonesia